Developing your Digital Skills

Be Digitally prepared for your next step in employment

“Helping young adults and unemployed people gain relevant and transferable skills to make them employment ready”


Please read the information below to find out more about the skills you can develop.. if you would like to register your interest then please click on the link and one of the team will contact you.


Traineeships & Apprenticeships!

Traineeships & Apprenticeships for Young People are a great way of developing new skills whilst gaining valuable work experience across a wide range of business sectors…

I.F help you develop more than just your digital skills. We support all individuals broaden their knowledge.

All of the training is designed to help you move seamlessly into an apprenticeship and employment in the future.

We help you whether you are seeking to:

  • Build on your pre-work skills
  • Gain work experience or study on a traineeship
  • Study an apprenticeship

If you would like any help, advice or support please ask one of the team.



Traineeships are designed help young people who want to get an apprenticeship or job but don’t yet have appropriate skills or experience.

A traineeship is an education and training programme with work experience that unlocks the great potential of young people and prepares them for their future careers by helping them to become ‘work ready’.

Designed to help young people aged 16 to 24 who don’t yet have the appropriate skills or experience, traineeships provide the essential work preparation training, English, maths and work experience needed to secure an apprenticeship or employment.


Study an Apprenticeship

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase.

Due to the varied nature of the customer service industry there are many job roles that apply to customer service intermediate apprentices. These will include job roles which are dedicated to customer service such as Customer Service Trainee, Customer Service Assistant, Customer Service Advisor, Customer Service Representative and Customer Service Agent.

At the advanced apprenticeship level, dedicated customer service job roles will include Customer Relationship Manager, Customer Support Officer, Customer Service Team Leader, Customer Service Supervisory and Customer Service Co-ordinator.

  • HABC Level 1 Award in Customer Service (QCF)
  • HABC Level 1 Certificate in Customer Service (QCF)
  • HABC Level 2 Diploma in Customer Service (QCF) forms the new Intermediate Level Apprenticeship in Customer Service
  • HABC Level 3 Diploma in Customer Service (QCF) forms the new Advanced Apprenticeship in Customer Service

For more information about apprenticeships please contact us and one of the team will be happy to help.